Datacore ERP Software Co. LLC
When clients encounter an issue or require assistance, they can easily create a support ticket through our online CRM form or email support channel. Each ticket is automatically logged and assigned a unique reference number for tracking.
Upon submission, our system immediately notifies the support team, and an acknowledgment message is sent to the client confirming receipt. Tickets are categorized based on priority — such as critical, major, or minor — to ensure proper attention and timely resolution. Our standard response time for normal tickets is within 2 to 4 business hours, while critical issues are addressed immediately or within 1 hour of submission.
All updates and resolutions are communicated through the ticket system to maintain complete transparency and service accountability.
